FAQ'S

Do you have a physical retail location? No, we are online only currently (A storefront is the dream we are working towards!) We are based in Columbus, Ohio and in warmer weather we do pop-ups around the city. 

RETURNS:

All items at full price may be returned for credit to original payment within 14 days. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have any original tags. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To make a return send us an email at emily.elleryhandmade@gmail.com to let us know you need to return your item, and mail the return to: 

Ellery 

1472 Neil Ave Apt R

Columbus, Oh, 43201.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive shop credit, the cost of shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We unfortunately are unable to guarantee that we will receive your returned item.

 

FREE DELIVERY: 

We offer free delivery within a 10 mile radius to 43201. Deliveries will be made between 11-4pm the following day. This is subject to change as it it a one woman show so please include an email address or phone number for us to reach you if there is an issue. 

SHIPPING: All orders are shipped within 1-2 days of your order being placed. 

 

ELLERY EDIT- GOLDENROD GIFT BOX FAQ'S

How much is the box? The box is $40 and is $47.64 with shipping. Taxes also do apply.

When will it ship? The boxes will ship on the 15th of the first month of the season if you sign up for the subscription option. If you sign up for the 1 at a time or just purchase 1 box it will go out in 1-2 days for shipment, of 1-2 days for local delivery if your address qualifies. 

Can I use FREE Local delivery? Yes, if you live within 10 miles of 43201 you can have your box delivered and you choose the 1 at a time option. 

Can I cancel my subscription? Yes, you are able to cancel your subscription at anytime

 

 

Thank you for your support!