FREE DELIVERY IN COLUMBUS, OH ON ORDERS OVER $25

FAQ'S

Do you have a physical retail location? No, we are online only currently (A storefront is the dream we are working towards!) We are based in Columbus, Ohio and in warmer weather we do pop-ups around the city. 

RETURNS:

All items at full price may be returned for credit to original payment within 14 days. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have any original tags. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To make a return send us an email at emily.elleryhandmade@gmail.com to let us know you need to return your item

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive shop credit, the cost of shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We unfortunately are unable to guarantee that we will receive your returned item.

 

FREE DELIVERY ON ORDERS OVER $25: 

We offer free delivery on orders over $25 within a 10 mile radius to 43201. Deliveries will be made between 11-4pm the following day. This is subject to change as it it a one woman show so please include an email address or phone number for us to reach you if there is an issue. 

SHIPPING: All orders are shipped within 1-2 days of your order being placed. 

 

 

 

Thank you for your support!